www.clockshark.com

Web App Loading Issues

Gelöst

A configuration change was implemented and tested in lower environments without problems. However, applying the same change in our production environment caused the services to fail to start properly.

We promptly reverted the change, restoring the systems to normal operation.

Beobachtung

We’ve applied the change, and will continue to monitor

Problem identifiziert

We have identified the issue and are working on a fix

Untersuchung

Clockshark is investigating issues with the web app.

All customers are affected.

If you need help with your account, check out our online help, or get in touch with our five-star support team!

Phone Support: 1-800-828-0689 (Monday - Thursday 5 am to 8:30 pm, Friday 5 am to 12 pm, Saturday closed, Sunday 12 pm to 8:30 pm Pacific) US and Canada Only.

From outside the USA open a support ticket, chat with us via the website, or email us at hello@clockshark.com to setup an international call.